Dermatiq Refund Policy
1.Overview
At Dermatiq, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, our refund policy provides clear guidelines for returns and refunds.
2.Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: You must initiate the return within 30 days from the date of receipt.
- Proof of Purchase: A receipt or proof of purchase must be provided.
3.Non-Returnable Items
The following items are non-returnable and non-refundable:
- Products marked as final sale or non-returnable at the time of purchase.
- Items that have been opened, used, or damaged after delivery.
- Gift cards or promotional items.
4.How to Request a Return
To request a return, follow these steps:
Contact Us: Email us at returns@dermatiq.com with your order number, details of the product you wish to return, and the reason for the return.
Return Authorization: We will review your request and provide you with a Return Authorization Number (RAN) and instructions for returning the product.
Ship the Item: Package the item securely and ship it to the address provided with your Return Authorization Number. Please note that you are responsible for return shipping costs unless the return is due to an error on our part.
5.Refund Process
Once we receive and inspect your returned item, we will process your refund. The following applies:
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Allow up to 7-10 business days for your refund to be processed after receipt of the returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Partial Refunds: If only part of your order is returned, we will issue a refund for the returned items only, excluding any shipping costs.
6.Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.
7.Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at Service@dermatiq.com with your order number, photos of the damaged item, and a description of the issue. We will arrange for a replacement or refund, including any return shipping costs if applicable.
8.California Consumer Rights
In compliance with the California Consumer Privacy Act (CCPA), California residents have the right to request details regarding the collection, use, and sharing of their personal information. Refund and return policies for California residents are fully transparent and compliant with CCPA.
9.Contact Us
For any questions regarding our refund policy or to initiate a return, please contact us at:
Email: Service@dermatiq.com
Address:
USA Office: PO Box 20209 Columbus, OH 43220
Asia Office: 13F No.56 YiWen 1st St. Taoyuan, Taiwan 330
Last updated:2024/12/12
